Answering that question has been the driving force behind Merchant Payment Services since our inception in 1990. And while the passage of time has brought about many changes, that question is still at the forefront of all we do.
Personal service is at the top of our list at Merchant Payment Services. So when you call us, you reach experienced in-house staff and receive an immediate response, instead of being transferred around the globe or to a help desk with scripted technicians. We provide only trained professionals, knowledgeable technicians and unbeatable service that is there for you 24/7.
√ An in-house staff that is self-motivated, customer-oriented, fully trained to diagnose issues, empowered to deliver very timely solutions, and on board with the company’s requirement of delivering the very best personalized service to each and every merchant.
√ In-house service technicians that respond with same-day urgency to meet the needs of customers.
√ No charges for resolution of service issues.
√ Follow-up calls to each merchant customer two times a year to ensure certain processes are running smoothly.
√ Specialized assistance to customers outside of the MPS home office radius.
√ Personal sales consultants who carefully listen to and discuss options with merchants in order to determine true needs so that MPS can deliver solutions that are beneficial to both the customers’ business and bottom line.
√ A personal translator/liaison between merchant and processor to ensure merchant issues/needs are understood and any problems are quickly resolved.
MPS is serious about delivering extraordinary service and doing business with impeccable integrity in order to build customer confidence to the highest possible level. In recognition of the way in which MPS conducts business, we are proud to be recognized by the Better Business Bureau as a 2008, 2009, 2010 Eclipse Integrity Award Finalist and 2011 Winner.