If you're running a business, managing disputes like chargebacks happens from time to time (a chargeback occurs when a shopper disputes a charge directly with their card issuer or financial institution). With our secure, online merchant portal, you can respond to cardholder and card-issuer disputes safely, quickly, and easily!
Cardholder has requested a copy of the receipt to determine if the transaction is legitimate.
Cardholder has requested money back on the transaction.
This is when you can provide additional documentation like proof of purchase, info about the shopper, proof of delivery/order fulfillment, and so on.
The issuer is not satisfied with original rebuttal documents and has requested a continuation of the dispute.
Unwarranted chargebacks can take a big chunk out of your profits. That's why we make responding to them as simple as possible. With our secure merchant portal, you can access easy-to-use dispute management tools that will allow you to issue full or partial refunds, accept the chargeback, track the process, and respond to the chargeback.
Merchant Payment Services Inc. is a registered DBA of EPX, a registered ISO of BMO Harris Bank N.A., Chicago, IL, Fresno First Bank, Fresno, CA, and Citizens Bank N.A., Providence, RI. Copyright © 2023 Merchant Payment Services - All Rights Reserved.
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