The 4 stages of dispute management
STAGE 1: RETRIEVAL
STAGE 2: CHARGEBACK
STAGE 2: CHARGEBACK
Cardholder has requested a copy of the receipt to determine if the transaction is legitimate.
STAGE 2: CHARGEBACK
STAGE 2: CHARGEBACK
STAGE 2: CHARGEBACK
Cardholder has requested money back on the transaction.
STAGE 3: PRE-ARBITRATION
STAGE 3: PRE-ARBITRATION
STAGE 3: PRE-ARBITRATION
This is when you can provide additional documentation like proof of purchase, info about the shopper, proof of delivery/order fulfillment, and so on.
STAGE 4: ARBITRATION
STAGE 3: PRE-ARBITRATION
STAGE 3: PRE-ARBITRATION
The issuer is not satisfied with original rebuttal documents and has requested a continuation of the dispute.
Easy access to dispute management
We excel at online chargeback management
Unwarranted chargebacks can take a big chunk out of your profits. That's why we make responding to them as simple as possible. With our secure merchant portal, you can access easy-to-use dispute management tools that will allow you to issue full or partial refunds, accept the chargeback, track the process, and respond to the chargeback.